Help with JASHT

Write to [email protected] in English or German. We usually answer within two business days (Monday to Friday, Central European Time).

What helps us answer faster

• Which device and OS version you are on, or which browser.
• Whether you use JASHT with an account or without one.
• What you did, what you expected, and what happened instead — a screenshot is usually enough.

My subscription doesn't show up on this device

Sync follows your JASHT account, and the purchase follows your Apple Account. So check both: sign in to JASHT with the same account you used before, and make sure the device is signed in to the Apple Account that bought the subscription. Then restart the app. If it still doesn't appear, email us with the date of purchase and we will sort it out — you will not be charged twice.

How do I cancel the sync subscription?

Subscriptions bought on iOS are managed by Apple, not by us: open the Settings app, tap your name, tap Subscriptions, choose JASHT and cancel. It stays active until the end of the period you already paid for. Deleting the app does not cancel it.

When a subscription ends, nothing is deleted and nothing is locked. Your habits, entries, streaks and statistics keep working — only syncing between devices stops.

How do I get a refund?

Purchases made through the App Store are refunded by Apple, at reportaproblem.apple.com. We cannot issue those refunds ourselves, but tell us what went wrong anyway — if it is a bug on our side we want to fix it.

How do I export my data?

You can export your habits and entries from within the app. If you cannot reach the app, or you want everything stored under your account in one file, email us from the address the account uses and we will send it to you.

How do I delete my account and data?

Email us from the address the account uses and we delete the account together with every habit and entry stored under it. Deleting a habit inside the app already deletes all of its entries permanently. If you use JASHT without an account, your data never left your device — removing the app, or clearing the browser's site data for the web app, removes it.

I'm not getting the sign-in email

Check the spam folder first, and make sure the address is spelled the way you typed it when you signed up. Codes are short-lived, so if some time has passed, request a new one. Still nothing? Email us and we will look at what happened on our side.

My streak reset even though I did the habit

A streak counts consecutive days on which you reached your target, so a day where nothing was logged — including a day you did the habit but forgot to log it — restarts the current streak. Your longest streak is kept, and the heatmap still shows every day you logged something.

Anything else

The FAQ on the homepage covers what JASHT costs, what happens without an account, and which platforms it runs on. For everything else, just write to us — [email protected].

Who you are writing to

Evont Software GmbH, Am Holzplatz 3, 83064 Raubling, Germany. Full company details are in the Impressum; how we handle your data is in the Privacy Policy.